As service management in a multi-cloud environment becomes the reality for many businesses, IT leaders need to make important decisions for the future. Choice of architecture, choice of approach, but also the tools and technologies that will support the digital transformation of their organization.
Well before the pandemic began, companies were starting to look to the Cloud, often adopting a hybrid approach. Now they want to accelerate the transition of many of their services to the public Cloud. Even though their vision, strategy and direction are becoming clearer, they have to manage a series of legacy databases, systems and applications on a daily basis that also require a serious modernization plan.
